We do our best to communicate . . .

all of the details and terms of our services before confirming a picnic. Please take the time to read the information below and ask any questions you may have. Our goal is to make sure everyone is on the same page, so we can focus on planning the perfect picnic together!

Payment

Once confirmed via email, Event day and time is reserved with a NON-REFUNDABLE 50% deposit. This day and time can not be changed unless both parties agree via email.

If event is confirmed 7 days or less before the Event Date, the FULL PAYMENT is required at the time of booking and is NON-REFUNDABLE. The only exception is if CPPS cancels due to rain (see Refund & Rain Policy)

For bookings confirmed 8 days or more in advance, Client will receive an invoice via email for a 50% deposit on the event. All events require a 50% retainer that is NON-REFUNDABLE unless CPPS cancels due to rain (see Refund & Rain Policy). Payment is required to secure the date & time of event. The remaining balance must be paid 7 days prior to event date. If the remaining balance is not paid 7 days prior to the event, the picnic will be canceled and the deposit will be forfeited.

A La Carte Equipment Rental

Details:

  • CPPS will meet Client at the agreed-upon pick-up/drop-off location.

  • There will be a 15-minute grace period after the confirmed pick-up time. Drop-off time will not be adjusted. No-shows and late arrivals after the grace period will forfeit picnic service and there will be no refund. Please plan accordingly to arrive on time. There will be no exceptions.

  • Client will return picnic equipment to CPPS at the pick-up/drop-off location three hours after the confirmed pick-up time. CPPS is a small business on a tight schedule, and we have other clients to attend to, so please don’t delay or ask to extend your time, as we, unfortunately, can not accommodate last-minute requests. Thank you for understanding.

Refund & Rain Policy

Deposits are NON-REFUNDABLE. The only exception is if we cancel due to rain. CPPS uses The AccuWeather app, which updates the hourly rain forecast every 24 hours. CPPS will make the call on whether or not to proceed with Client event three hours in advance of event start time. At that time, if AccuWeather shows a 30%+ chance of rain during the planned event, the reservation will be cancelled, Client will be notified via email, and Client will receive a full refund.

No Show Policy

There will be a 15-minute grace period after the confirmed pick-up time. If Client does not arrive before the end of the grace period, it will be assumed that the Client has opted to cancel the event, in which case there will be NO REFUND issued.

Lost or Damaged Equipment

Equipment may not be left unattended for any reason. The cost for any lost or damaged equipment will be charged to the credit card on file for replacement value + next day shipping.

Equipment must be returned to a CPPS employee at the pick-up/drop-off location and may not be left unattended for any reason. There will be a 15-minute grace period after the confirmed drop-off time. If Client does not arrive before the end of the grace period, it will be assumed that Client has opted to purchase the equipment in which case the replacement value + next day shipping will be charged to the credit card on file.

Questions

Please don’t hesitate to email us with any questions you may have. We are here to help make your Central Park picnic as easy and fun as possible!